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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Garrick Hodges

November 9, 2026

5 out of 5 rating by Garrick Hodges
"I absolutely love working with State Farm! ❤️ I especially want to give a huge shoutout to Nia because she is truly the best! After my accident, she took the time to check on me and make sure I was doing okay. Even when I called back a week later, she remembered exactly who I was. That level of care and personal attention means so much. It’s not every day you come across someone who genuinely makes you feel valued and remembered. Nia, thank you for being so amazing and going above and beyond! State Farm is lucky to have you! ❤️👏"
We responded:
"Thanks so much for the amazing review, Garrick! We really appreciate your support here in Chamblee. Just reach out anytime if you need us - we’re here for you. "
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BDC Sun

November 7, 2026

5 out of 5 rating by BDC Sun
"Amazing team at Jake Ottoson State Farm! Professional, Talented, Covered all my insurance needs and saved a bunch of money! A++"
We responded:
"Thanks so much for the amazing review, Chang! We really appreciate your support here in Chamblee. Just reach out anytime if you need us - we’re here for you. "
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Matthew Runkle

November 6, 2026

5 out of 5 rating by Matthew Runkle
"Jake is an amazing person, and an he has an amazing team! You couldn't find a better agent in Georgia!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Thanks so much for the amazing review, Matthew! We really appreciate your support here in Chamblee. Just reach out anytime if you need us - we’re here for you. "
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Cynthia Garner

November 6, 2026

5 out of 5 rating by Cynthia Garner
"My representative was very professional and patient! I believe asking the same questions over and over had a positive impact on Danny as his personal demeanor was very calm but very informative! I appreciated that as getting new car and renters insurance can be stressful."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Abhimanshu Mishra

November 5, 2026

5 out of 5 rating by Abhimanshu Mishra
"5 stars to Chang for perfectly handling all my concerns and explaining each point in detail. Chang worked with me to help bundle insurance and get the possible rate. I would definitely recommend you to go with him if you are shopping for an insurance."
We responded:
"Thank you so much for the 5 stars, Abhimanshu! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Angela Butcher

October 30, 2026

5 out of 5 rating by Angela Butcher
"Dannny was awesome"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Jennifer Brown

October 21, 2026

1 out of 5 rating by Jennifer Brown
"Good luck dealing with these people. We have been trying to collect the State Farm Dividend refund due our 90-year-old parent...the form that State Farm sent out went to her old address. (She moved due to the death of her husband). I sent a request to the State Farm Dividend Distribution people, and they responded that I needed to contact the Start Farm Agent. I emailed a couple of times and got NO response from Stacy....she completely ignored my emails. (I included a copy of the letter from the dividend reimbursement people) I called today and got the same run around - directing me back to the Dividend Reimbursement Distribution Center. Enough going in circles and getting nowhere!"
We responded:
"Jennifer, we are very sorry to hear about your experience. This is certainly not the level of service we expect to provide our customers.

With millions of State Farm dividend checks being distributed, a third-party partner has been assisting with the process to make delivery as seamless as possible. Unfortunately, situations like yours can create frustration, and we sincerely apologize for the inconvenience.

This is the first we’ve heard of an issue like this, and we certainly don’t take your feedback lightly. We will be sharing your experience with our corporate partners to help improve the process moving forward.

We appreciate you bringing this to our attention and giving us an opportunity to improve. Thank you, Jennifer! - Jake Ottoson"
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Olivia Ferguson

October 15, 2026

5 out of 5 rating by Olivia Ferguson
"Danny was super quick and helpful when activating my insurance!!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Isaac mikle

October 13, 2026

5 out of 5 rating by Isaac mikle
"Jake and his team really helped me out and getting my insurance at the right price, I couldn’t thank them enough"
We responded:
"Thank you for the amazing review, Isaac! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Munira Venkani

October 8, 2026

5 out of 5 rating by Munira Venkani
"Working with Ashley, who gave me the best price on my home, landlord, and auto policy was an outstanding experience.
Ashley is such a respectful, calm, and sweet person. She took time to carefully review my coverage options. I highly recommend to anyone who is looking for a reliable, knowledgeable insurance agent."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Dewayne Baxley

October 6, 2026

5 out of 5 rating by Dewayne Baxley
"Regarding State Farm insurance, I worked with Chang out of the Chamblee office and he was very professional, easy to work with, and gave me and my wife great rates."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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will boles

October 5, 2026

5 out of 5 rating by will boles
"Jake Ottoson State Farm is an awesome agency! I use State Farm and never had any issues. I love the safe drive system . I can call at anytime and the office at Ottoson always picks up the phone with an awesome attitude. If anybody is shopping for new insurance Jake Ottoson State Farm is the place to be!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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SB

October 1, 2026

5 out of 5 rating by SB
"Ashley H. was absolutely great to work with! She provided super fast quotes, a great price, and her response time was incredibly quick. Highly recommend!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Will Gresham

September 29, 2026

5 out of 5 rating by Will Gresham
"Best Experience with getting Insurance ever. Trey is the MAN!"
We responded:
"Thanks so much for the amazing review, Will! We really appreciate your support here in Chamblee. Just reach out anytime if you need us - we’re here for you. "
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Chanice Sims

September 29, 2026

5 out of 5 rating by Chanice Sims
"Jawad was amazing he was patient and diligent with everything so that I can have the vital information to change insurance provider."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Matt Attack2017

September 25, 2026

5 out of 5 rating by Matt Attack2017
"great and easily t odeal with. sent you every document you needed in less than 24 hours."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Muzaffar M

September 10, 2026

5 out of 5 rating by Muzaffar M
"Chang is the best!! Got me a really good price for my both of my cars and my house. Got my policy same day! Pleasure doing business"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Beverly

August 31, 2026

5 out of 5 rating by Beverly
"I had the best experience with Jawad from State Farm. He was pleasant, patient and very thorough. He was as determined as I was to ensure that I had everything I needed for my auto coverage."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Joe Hill

August 31, 2026

5 out of 5 rating by Joe Hill
"Great prices!!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Chamblee. "
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Tyler Bonner

August 29, 2026

5 out of 5 rating by Tyler Bonner
"Trey Horton was extremely knowledgeable of the available policies and options within. We've been with another provider for more than 35 years and Trey was able to get us to move to State Farm. Thanks Trey!!"
We responded:
"Thanks so much for the amazing review, Tyler! We really appreciate your support here in Chamblee. Just reach out anytime if you need us - we’re here for you. "
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Kaleb King

August 29, 2026

5 out of 5 rating by Kaleb King
"Chang and Nia are absolutely angels, their kindness and helping me get through a very tough time dealing with a very expensive previously insurance company. Chang made sure he was going to help me and he did just that, he lowered my insurance over a half of what I was previously paying. Nia sent over my binder to my cars lien holder within seconds I'm so thankful for their help. I'm recommending State Farm's for your best quotes."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Dean's Lyst

August 23, 2026

5 out of 5 rating by Dean's Lyst
"All of my experiences have been great. My experience with Nia was no exception. Everyone has been friendly, knowledgeable, and very efficient. I am very happy that I chose Jake Ottoson State Farm."
We responded:
"Thanks so much for the amazing review, Dean's! We really appreciate your support here in Chamblee. Just reach out anytime if you need us - we’re here for you. "
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Kiarra Howard

August 21, 2026

5 out of 5 rating by Kiarra Howard
"Nia was incredible when I spoke with her over the phone to assist in my newlywed name change and help with paying a bill. After she learned about my marriage she recommended different tips for merging my spouse into the plans and different opportunities for us. I love how attentive she was!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Robert Moss

August 20, 2026

5 out of 5 rating by Robert Moss
"It was a great and professional experience. He was straight forward, efficient, considerate and most importantly he was honest. I would recommend everyone who is looking for a better policy to give that guy a call. I have already spoken to a couple of people about reaching out to him."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Darlene Anderson

August 18, 2026

5 out of 5 rating by Darlene Anderson
"Nia was very perfessional and I would give her 5 stars for kindness and customer service"
We responded:
"Darlene, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"